For example, push2 will send a login request to your second phone, phone3 will call your third phone, etc. You can also add a number to the end of these factor names if you have more than one device registered. Your login attempt will fail - log in again with one of your new passcodes. Just review the request and tap 'Approve' to log in.

Tap on the green Duo Mobile app and Click 'Install'. Go to the App Store located on your home screen 2. How to Install Duo Mobile on iOS (iPhone) 1. While concerns regarding data usage are certainly understandable, the bandwidth consumed by Duo Mobile for many authentication requests every day would have an. This amount of data usage falls well within a 'typical' push notification. Push a login request to your phone (if you have Duo Mobile installed and activated on your iOS or Android device). Get Duo Mobile App for iOS (App Store) Get Duo Mobile for Android (Google Play) Show All. Duo Push authentication requests require a minimal amount of mobile data less than 2 KB per authentication. Log in using a passcode, either generated with Duo Mobile, sent via SMS, generated by your hardware token, or provided by an administrator.Įxamples: mypass123,123456 or mypass123,1456789 If your Duo administrator allows it, you can override Duo's automatic authentication device selection by appending the name of a specific device or a passcode to your application password. If you have multiple devices associated with your Duo user, the Duo Push or phone call login request gets sent to the first available device that supports one of these methods. Follow the instructions provided in the verification phone call to complete signing in to the application or service. If you don't have Duo Mobile activated but you have a phone capable of receiving calls registered in Duo, you'll automatically receive a phone call from Duo requesting login approval. Approve the request to complete signing in to the application or service. If you previously activated Duo Mobile on your iOS or Android device, you'll automatically receive a Duo Push login request. If you have cellular data, turn off your Wi-Fi and use data instead in order to get a better Internet connection.Ĭontact Us If you still need help, call us at (208) 496-9009 or start a Live Chat with us.Enter your username and password at the application's login prompt as usual. Try turning the Wi-Fi on and off to reset the wireless network. If none of the previous steps work, check that you are using a strong Internet connection. Select Apps and scroll down to select Duo Mobile. You can also clear the Duo Mobile app cache to try and free up any trapped notifications. If you are still not getting push notifications, you might need to check that Google Play is updated. If Google Play is out-of-date, update it. By using two-factor authentication, you can be sure that only you will have. This will refresh your account and load all missing notifications. Find the notification you were trying to get and approve the authentication request. Duo Mobile is a great way to add an extra layer of security to your online accounts. You can remove this permission after getting the device. Permits the application to use the camera on the device to scan the Quick Response (QR) Code you are issued when registering a new mobile device. Go to the Duo Mobile app and pull down the screen. Duo Mobile for iOS needs the following permissions due to the factors included as sub-bullets: Camera: Take Pictures and Video.

This article is meant to help you troubleshoot problems with push notifications on an Android device. If you have cellular data, turn off your Wi-Fi and use data instead in order to get a better Internet connection. Try turning the Wi-Fi on and off to reset a wireless network that is having issues connecting to your device. To use the Duo Mobile app, you will need a strong Internet connection. Approve the authentication request, and you are done. This will refresh your account and load all missing notifications. If you are allowing notifications for the Duo Mobile app but are still not receiving notifications, go to the Duo app and pull down the screen. You can click Add another device to start the enrollment process again and add another authenticator. The new phone is added and listed with your other enrolled devices. Install Duo Mobile on the new phone and scan the QR code to activate. If you'd like to authenticate into your account without having to unlock your device, allow notifications and then change the notification settings to allow the notification to show on your lock screen. Enter and confirm the second phones number.

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